About Us

Custom Telecom Limited began trading in 2002 supplying refurbished Siemens/Unify Hipath and Openscape Systems, System Cards and Telephones. We are also Unify Authorised Partners and Draytek Authorised Dealers and installers as well as being Excel accredited and trained to install network cabling and fibre.

Our Managing Director Jim Crookes has been working in the Telecommunications industry for over 30 years so he’s seen a few changes.

From our Managing Director

I started with British Telecom PLC in 1985 working on their network as a maintenance jointer. I was lucky enough to be part of a team that took pride in their work and sought to improve the network at every opportunity. My circumstances changed and I decided to move on and start my own communications business which lasted 3 years and was mainly subcontract work for other telecom firms. Martin Tidbury, one of my customers, approached me and we created Custom Telecom Limited, we decided to specialise in selling refurbished Siemens equipment to the trade as well as engineering and installation work, We have built relationships with other telecoms companies throughout the UK and Europe and we maintain and service systems throughout the UK. Martin left the business in 2013 and i’ve been at the helm since then.

One of the biggest changes ever to happen in this industry is onset of VOIP technology (voice over internet protocol) , VOIP has been around for years but slow broadband speeds really didn’t make it a viable option, Slow broadband is now becoming a thing of the past with BT Openreach’s project of installing Fibre Optics across their network into their cabinets or direct to the customers premises, they’ve also announced that from 2025 all traditional line services such as ISDN and Multilines will cease in favour of VOIP, this will be in the form of SIP trunks that can be connected to a telephone system or Hosted services that use servers in the cloud.

Our values as a company have always been very important to us, even more so with the changes that are coming.

Our Values

  • Take Pride in our work
  • Provide Value for Money
  • Be Passionate about the Service we provide
  • Never Give Up
  • Always see difficulty as an opportunity to show our Skills
  • Work as a Team

Please feel free to call us and have a chat about the future changes, We are happy to give advise and offer guidance on the options available.

Thank you.

Jim Crookes

Managing Director

Custom Telecom Ltd

01484 680877